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Season
2021
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Color
Black
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Return condition
Unused and retaining original packaging
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Return items covered
Bicycle, accessory, component, or clothing
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Return requirement
Must be returned in optimal condition, without signs of use, and accompanied by all original elements (warranties, labels, instructions, accessories)
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Return shipping responsibility
Customer's responsibility to send products to the warehouse
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Return acceptance condition
Products must be well-packaged to avoid transit damage; inappropriate packaging leading to damage will result in rejection
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Costs for withdrawal after dispatch
All shipping and return costs borne by the customer
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Bicycle/frame return cost retention
Costs related to assembly and logistics (shipping and return) may be retained
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Costs for 'free shipping' promotions
Customer may have to assume certain shipping costs not applied at purchase
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Refund processing time (cancelation without shipment)
One or two business days after cancelation
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Refund processing time (physical return)
Maximum of 7 calendar days after receiving and verifying the products (usually 2 or 3 days)
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Refund method (Credit card or Paypal)
Refund made to the same card or Paypal account used for purchase
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Refund method (Bank transfer)
Requires customer to provide an account number for payment
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Size change coordination
Contact Customer Service via control panel or email
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Shipping guarantee
100% guaranteed
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Shipping guarantee activation requirement
Customer must notify the carrier immediately if damage is observed on the shipping box, specifying the damage (e.g., 'caja rota' or 'caja golpeada') on the delivery note
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Responsibility for unnotified shipping damage
If the problem is not notified to the carrier at delivery, the transport insurance and Turboebike will not be responsible for claims
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Post-receipt inspection and reporting
Review the product carefully and communicate any issues to Turboebike as soon as possible via email, online form, or phone
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Product verification process
All bicycles are recorded, photographed, and reviewed during and after assembly