Why Choose Us?
Better Bicycling Begins Here
We know that you have countless choices of where to shop for the right bikes, skis and accessories for your outdoor adventure needs. That's why we work so hard to earn your business not just once, but over and over again. And it’s why we strive to deliver excellence in every aspect of our business. Here's what we aim for to earn your business and respect each and every day.
Satisfaction
We back every product we sell with our commitment to your satisfaction. If you ever have a problem or are dissatisfied with anything you’ve purchased from us, please see us for a prompt and courteous resolution of the concern. We guarantee we will make it right.
Smiles
At Park Ave Bike Shop and Tom's Pro Bike, we always serve our customers with a smile. We believe it's fun to be involved in such a health-oriented business, and we love offering products that can enhance your enjoyment of cycling. All of us are passionate about cycling and helping our customers increase their amusement as well. So, if you’ve noticed (or heard) that we’re the friendliest place to shop, give us a chance to put a smile on your face, too. Stop by whenever you can.
Selection
One of the many reasons our customers love our bike shop: our selection of new bicycles and bike accessories is one of the best in the area. If we don’t have what you need, our buying power with all the major suppliers allows us get it for you quickly. Shop online with us or visit any of our four locations for an exceptional selection of road bikes, mountain bikes, cycling apparel, and much more!
Service
The word "service" can mean many different things to different businesses. At Park Ave Bike Shop and Tom's Pro Bike, we go above and beyond to redefine the customer service experience. We provide top-notch customer service to help you find what you need. Next, it means service training and expertise. Our staff of assembly and repair mechanics is factory authorized for work on most bike brands, even if you didn’t buy it from us! We service bikes all over the Lancaster, East Amherst, and Rochester, NY area. Stop in today and see what our fantastic staff can do for your bike needs!